单项选择题

What is a benefit of using subflows?（）

A.decreases the amount of flows
B.collects information about callers to agents
C.creates a framework for CRS Server status reporting
D.decreases latency through increased bandwidth on CRS Server
E.provides more efficient management of flows that are called by multiple other flows

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热门试题

多项选择题WhatarethreeofthefieldsusedindefiningaCSQinIPCCExpressEnhanced?（）

A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application

单项选择题InIPCCX,whatisaCSQ?（）

A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue

单项选择题InIPCCX,skillscanbeassignedtowhichofthefollowingconfigurationobjects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups

多项选择题WhichthreeIPCCXconfigurationstepsareonlyavailableintheIPCCExpressEnhancedorPremiumedition?（）

A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing

单项选择题WhatisthemaximumnumberofCSQsthatacallshouldbequeuedforwhenconfiguringIPCCExpress?（）

A.15
B.20
C.25
D.30
E.40
F.50