A.manages the CRS Server B.creates CRS Engine reports C……

单项选择题Whatisabenefitofusingsubflows?（）

A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows

多项选择题WhatarethreeofthefieldsusedindefiningaCSQinIPCCExpressEnhanced?（）

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application

单项选择题InIPCCX,whatisaCSQ?（）

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

单项选择题InIPCCX,skillscanbeassignedtowhichofthefollowingconfigurationobjects?（）

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

多项选择题WhichthreeIPCCXconfigurationstepsareonlyavailableintheIPCCExpressEnhancedorPremiumedition?（）

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing