多项选择题

A.WrapUp Time B.Service Level C.Overflow CSQ D.Agent Na……

What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application

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热门试题

单项选择题InIPCCX,whatisaCSQ?（）

A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue

单项选择题InIPCCX,skillscanbeassignedtowhichofthefollowingconfigurationobjects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups

多项选择题WhichthreeIPCCXconfigurationstepsareonlyavailableintheIPCCExpressEnhancedorPremiumedition?（）

A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing

单项选择题WhatisthemaximumnumberofCSQsthatacallshouldbequeuedforwhenconfiguringIPCCExpress?（）

A.15
B.20
C.25
D.30
E.40
F.50

单项选择题WhenconfiguringIPCCExpressEnhanced,whatisthemaximumnumberofskillsthatanagentcanbeassociatedwith?（）

A.15
B.20
C.25
D.30
E.40
F.50