单项选择题

A. give feedbackB. cancel an orderC. make a complaintD.……

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

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问答题A: What is important when... Entertaining clients ·Types of activities ·Costs of entertainment · · B: What is important when... Dealing with complaints from clients ·Offering an apology ·Suggesting a solution to the problem · · C: What is important when... Making a presentation ·Good organisation of information ·Language competence · ·

填空题G

多项选择题Deliveries sent by containers normally require

A．detailed marking and careful handling.
B．much less packing than those packed in crates.
C．transshipment and partial shipment.

填空题11（）

填空题3（）

填空题7（）

填空题C

单项选择题According to the speakers, what happened to the desks when they reached the customer

A．They were printed with warnings such as: USE NO HOOKS, HANDLE WITH CARE, etc.
B．They were carefully supervised by the work manager.
C．Serious scratches were found on the sides of almost all desks delivere

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题29（）

A．functions
B．arranges
C．organises
D．systematises