ENQUIRE CARGO CLAIM
The company is liable for up to (5) per package, with a maximum liability of $100,000 per shipment.
The Bill of (6) will determine the extent of our liability.
Prohibited and (7) articles include: antiques, works of art, precious stones, jewellry and currency.
The (8) , the consignee, the third party may file a claim.

7（）

填空题C

单项选择题According to the speakers, what happened to the desks when they reached the customer

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题29（）

A．functions
B．arranges
C．organises
D．systematises

填空题2（）

填空题10（）

填空题6（）

填空题D

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题On learning of the damaged goods ,John Martin wanted to check the inspection records for the order because