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单项选择题

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

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单项选择题29（）

A．functions
B．arranges
C．organises
D．systematises

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题On learning of the damaged goods ,John Martin wanted to check the inspection records for the order because

A．the buyer implied that the goods were not inspected properly before being dispatched.
B．there should be detailed information about the goods in the inspection sheet.
C．John Martin came to realise that he had an angry customer to deal wit

单项选择题28（）

A．relates
B．refers
C．means
D．directs

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题What kind of information did John Martin probably get from the telephone call

A．A complaint
B．Receiving an order
C．Confirming a message

单项选择题27（）

A．confined
B．decided
C．limited
D．defined

单项选择题26（）

A．undertaken
B．tried
C．carried
D．adopted

单项选择题25（）

A．accessible
B．available
C．convenient
D．ready

单项选择题According to the last paragraph, which of the following statement is NOT true（）

A．Life is always fraught with danger and uncertainty.
B．The chances for a fatality or an injury to occur to the average individual are not high.
C．No one can afford to disregard his future and what he holds in such a changing environment.
D．Insurance can be regarded as a way to plan for the futur