单项选择题

A．finding new historical recordings.B．using their birth……

The difficulty of lack of materials for researching on the 97% population was solved by

A．finding new historical recordings.
B．using their birth, marriage, and death records.
C．using the records of legal courts.
D．getting information from old people.

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单项选择题What does the word shaky mean in the last paragraph

A．Trembling.
B．Undependable.
C．Inaccurate.
D．Unsteady.

单项选择题We can say a company has the problem of isolation , if

A．managers spend little time in talking to themselves.
B．managers often go to employees' offices and talk to them.
C．managers seize every chance to gather information from employees.
D．managers seldom spend time with customers and employees.

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A．Neutral.
B．Positive.
C．Critical.
D．Doubtful.

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A．The necessity of spending time with customers has not been proved.
B．The advantages of spending time with customers are not obvious.
C．Managers may benefit a lot from pay a visit to their customers.
D．More and more managers begin to spend time with customers.

单项选择题What is the text mainly about

A．How to communicate in management and why it is important.
B．How to become an effective and successful manager.
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D．How to understand customers and solicit employees' ideas.