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D
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单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题On learning of the damaged goods ,John Martin wanted to check the inspection records for the order because

A．the buyer implied that the goods were not inspected properly before being dispatched.
B．there should be detailed information about the goods in the inspection sheet.
C．John Martin came to realise that he had an angry customer to deal wit

单项选择题28（）

A．relates
B．refers
C．means
D．directs

填空题5（）

填空题A

填空题1（）

填空题9（）

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题What kind of information did John Martin probably get from the telephone call

A．A complaint
B．Receiving an order
C．Confirming a message

单项选择题27（）

A．confined
B．decided
C．limited
D．defined