A.System MonitoringB.Operations ImplementationC.Inciden……

单项选择题Conductingaprojectkick-offintheplanphaseprovideswhichofthefollowingcustomerbenefits？Selectexactly1answer（s）fromthefollowing：（）。

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities， as well as milestone dates

单项选择题Inthedesignphase，whichservicecomponentprovidesthecustomerwithacomprehensivedesign？Selectexactly1answer（s）fromthefollowing：（）。

A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Staging Plan
E.High-Level Design

单项选择题Whichofthesephasesinvolvesensuringthatanewsolutionhasbeenintegratedwithoutdisruptingtheexistingnetwork？Selectexactly1answer（s）fromthefollowing：（）。

A.plan
B.prepare
C.operate
D.implement

单项选择题Whichdefinitionbestdescribesthestafftrainingservicecomponentwithintheimplementphase？Selectexactly1answer（s）fromthefollowing：（）。

A.improving the network management system and the performance and functionality of infrastructure operations
B.providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
C.developing and implementing a training plan using classes， workshops， or c-learning courses
D.compiling a training manual for use in ongoing operations
E.reducing the risk of downtime due to facilities-related problems

单项选择题Choosethemostaccuratestatementregardingtheaccountqualificationandplanningservicecomponentinthepreparephase.Selectexactly1answer（s）fromthefollowing：（）。

A.providing a partner with information regarding customer acceptance of a new Solution
B.providing information regarding current network infrastructure readiness
C.using stakeholder interviews to identify stakeholders and decision-makers， high-level solution requirements， timelines， and the scope of an opportunity
D.adjusting a solution to account for a customers physical site characteristics