单项选择题

A.Reduce unnecessary disruption， delay，rework， and othe……

Which of the following best describe the customer benefit of creating a systems acceptance test plan in the design phase？（）

A.Reduce unnecessary disruption， delay，rework， and other problems by establishing test cases for use in verifying that the systems meets operational， functional， and interface requirements
B.Improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C.Reduce operating costs and limit charge-related incidents by providing a consistent and efficient set of processes
D.Improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions， as well as reduce deployment costs by analyzing gaps in early in the planning process to determine whet is needed to support the systems

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多项选择题Whichthreeservicecomponentsareintheoperatephase？（）

A.System Monitoring
B.Operations Implementation
C.Incident and Problem Management
D.Change Management
E.Operations Plan
F.Project Close Out

单项选择题Conductingaprojectkick-offintheplanphaseprovideswhichofthefollowingcustomerbenefits？Selectexactly1answer（s）fromthefollowing：（）。

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities， as well as milestone dates

单项选择题Inthedesignphase，whichservicecomponentprovidesthecustomerwithacomprehensivedesign？Selectexactly1answer（s）fromthefollowing：（）。

A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Staging Plan
E.High-Level Design

单项选择题Whichofthesephasesinvolvesensuringthatanewsolutionhasbeenintegratedwithoutdisruptingtheexistingnetwork？Selectexactly1answer（s）fromthefollowing：（）。

A.plan
B.prepare
C.operate
D.implement

单项选择题Whichdefinitionbestdescribesthestafftrainingservicecomponentwithintheimplementphase？Selectexactly1answer（s）fromthefollowing：（）。

A.improving the network management system and the performance and functionality of infrastructure operations
B.providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
C.developing and implementing a training plan using classes， workshops， or c-learning courses
D.compiling a training manual for use in ongoing operations
E.reducing the risk of downtime due to facilities-related problems