填空题1（）

填空题9（）

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题What kind of information did John Martin probably get from the telephone call

单项选择题27（）

A．confined
B．decided
C．limited
D．defined

单项选择题26（）

A．undertaken
B．tried
C．carried
D．adopted

问答题·You are in a company which makes furniture. Mrs. Jerome, the manager of a restaurant, wrote a letter complaining the poor quality of the tableware they received. Your boss asked you to write a reply to explain the reason. ·Look at the information below, on which you have already made some handwritten notes. ·Then, using all your handwritten notes, write a letter to Mrs. Jerome. ·Write 120-140 words.

填空题Some banks in this country provide different kinds of financial service products such as saving, lending and insurance, etc.（）

填空题a modern, innovative world in which people are linked across cultures by shared beliefs and

填空题identified as American, but ones that consumers--especially young people—see as a part of