WhichofthefollowingCRSupgradesareallowed?（）……

多项选择题WhichthreeofthefollowingarelicensedCiscoCRS4.0softwareproducts?（）

A.IPCC Express (Standard, Enhanced, or Premium) 
B.IP IVR 
C.Auto Attendant 
D.IPCC Express Cisco Agent Desktop 
E.IP Queue Manager
F.IP IVR Peripheral Gateway (PG)

单项选择题Howmanyskillsmayanagenthave?（）

A.25 
B.50 
C.no enforced limit 
D.as many as the number of ports supported on the server

多项选择题WhichthreeofthefollowingarevalidCRSdeploymentscenarios?（）

A.High Availability CRS Engines running on hardware from different server classes 
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors 
C.High Availability CRS Engines and database and a simplex Recording Server 
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers 
E.CCM co-resident deployment on an MCS 7815

单项选择题WhenyouaccesstheCiscoCRSAdministrationpageforthefirsttimeinacluster,thesystemautomaticallyinitiatestheclustersetupprocedure.Youperformthisprocedureonetimeforacluster.Whatdoyouaccomplishinthisprocedure?（）

A.identify your Cisco CRS license files and location, enter information about your LDAP, and designate a Cisco CRS administrator 
B.identify CSQs and JTAPI user and designate a Cisco CRS administrator 
C.identify resources and RM user and enter information about your LDAP 
D.identify your Cisco CRS license files and location, enter information about your LDAP, and designate IPCC Express resources 

单项选择题Whenwillaskills-basedCSQthatrequiresaskillcompetencyoffour(4)selectanIPCCExpressagent?（）

A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS 
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS