AtechniciancannotconnectusingRemoteDesktop.Whichofthefo……

单项选择题Aclienthascalledwithconcernsthattheircomputerproblemhasnotbeenresolvedbytheonsitetechnicianwhohasleft.Asthetechnicianssupervisor，whichofthefollowingistheBESTcourseofactioninthissituation？（）

A.Tell the client that they will need to place another service call.
B.Ask the client if they would like to discuss their computer problems in more detail.
C.Tell the client that another technician will be sent out.
D.Inform the client that the problem will be resolved by the onsite technician at another time.

单项选择题Atechniciandeploysacomputerinapubliclibraryandwantstogivetheabilityforauserwithoutanaccounttousethecomputerwithlimitedpermission.Whichofthefollowingaccountswouldthetechniciansetup？（）

A. Guest user account
B. Limited user account
C. Power user account
D. Administrator user account

单项选择题AclienthasbeenunabletofixcorruptionofsystemfilesanddoesnothaveabackuporanAutomatedSystemRecovery（ASR）disk.WhichofthefollowingistheBESTactiontotakenext？（）

A.Copy the missing file from another computer and reboot.
B.Execute a Windows repair from the Windows setup media.
C.Boot into the Recovery Console and execute FIXBOOT.
D.Reboot and press the F2 key when prompted.

单项选择题WhenatechnicianismovingaCRTmonitortoanotherlocation，themonitorfallsandbreaks.WhichofthefollowingistheBESTwayforatechniciantocleanupafterthisaccident？（）

A.Use gloves and a broom to sweep the glass and debris into a rigid container.
B.Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
C.Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.
D.Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.

单项选择题AtechnicianaccessesacorporateusersharddriveandnoticesthatthereareinappropriateimagesintheirMyDocumentsfolder.Accessingthiskindofmaterialisaclearviolationofcompanypolicy.Whichofthefollowingshouldthetechniciando？（）

A.Confront the user and tell them to remove the material.
B.Backup the files and delete them from the users folder.
C.Inquire with the manager about policies and procedures.
D.Ignore the files， this is the users personal documents folder.