A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery （ASR） disk. Which of the following is the BEST action to take next？（）

单项选择题WhenatechnicianismovingaCRTmonitortoanotherlocation，themonitorfallsandbreaks.WhichofthefollowingistheBESTwayforatechniciantocleanupafterthisaccident？（）

A.Use gloves and a broom to sweep the glass and debris into a rigid container.
B.Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
C.Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.
D.Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.

单项选择题AtechnicianaccessesacorporateusersharddriveandnoticesthatthereareinappropriateimagesintheirMyDocumentsfolder.Accessingthiskindofmaterialisaclearviolationofcompanypolicy.Whichofthefollowingshouldthetechniciando？（）

A.Confront the user and tell them to remove the material.
B.Backup the files and delete them from the users folder.
C.Inquire with the manager about policies and procedures.
D.Ignore the files， this is the users personal documents folder.

单项选择题Whichofthefollowingstatementsaboutcoolingistrue？（）

A.Adapter cards （e.g. modems） do not add to the heat generated in a computer case.
B.Bus mastering reduces the amount of heat generated inside a computer case.
C.Removing expansion slot covers can compromise cooling airflow design.
D.Periodic cleaning of the computer components inside the case has no effect on cooling efficiency.

单项选择题WhichofthefollowingshouldatechniciandoFIRSTtotroubleshootausersnetwork connectivity problem？（）

A.Run TRACERT from the users workstation.
B.Start with the Last Known Good Configuration and reboot the computer.
C.Replace the network interface card （NIC）.
D.PING the users workstation.

单项选择题Whichofthefollowingcanbeusedtoprepareadiskimageforduplication？（）

A.Copy
B.sysprep
C.xcopy
D.Shadow copy