单项选择题

A.equal to half the number of IVR ports B.greater than ……

What is the typical number of trunks in a Call Center?（）

A.equal to half the number of IVR ports
B.greater than the number of IVR ports plus the number of agent phones
C.less than or equal to the number of IVR ports plus the number of agent phones
D.twice the number of IVR ports plus the number of agent phones

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热门试题

单项选择题WhatformuladoyouusetocalculatethenumberofVoiceGatewayports?（）

A.Erlang A
B.Erlang B
C.Erlang C
D.IVR ports + agent phones

单项选择题WhatformuladoyouusetocalculatethenumberofagentsinaCallCenter?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

单项选择题Inadditiontowritinginformationtoatracefile,theCiscoCRSSystemsendsstandardeventloggingmessagestoasyslogserverthroughwhichservice?（）

A.SNMP Trap
B.Alarm
C.CDP
D.Win32

多项选择题CiscoWorksIPTelephonyEnvironmentMonitor(ITEM)provideswhattwoserviceabilitycapabilities?（）

A.Tool to collect syslog messages from multiple sources
B.User Tracking to track IP telephones
C.Diagnostic trace tools to analyze connectivity
D.Monitoring of Cisco voice elements
E.Problem alerts for operations personnel

单项选择题WhatallowsyoutomonitorthesystemperformanceoftheCiscoCRSSystem(CPU,memory,etc.)?（）

A.Cisco Desktop Administrator
B.Cisco Supervisor Desktop
C.Microsoft Windows 2000 Performance Monitoring
D.CRS Application Administration
E.CRS Application Editor