A.IPC Resource Calculator B.CTI Port Calculator C.Confi……

单项选择题WhatisthetypicalnumberoftrunksinaCallCenter?（）

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

单项选择题WhatformuladoyouusetocalculatethenumberofVoiceGatewayports?（）

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

单项选择题WhatformuladoyouusetocalculatethenumberofagentsinaCallCenter?（）

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

单项选择题Inadditiontowritinginformationtoatracefile,theCiscoCRSSystemsendsstandardeventloggingmessagestoasyslogserverthroughwhichservice?（）

A.SNMP Trap
B.Alarm  
C.CDP  
D.Win32

多项选择题CiscoWorksIPTelephonyEnvironmentMonitor(ITEM)provideswhattwoserviceabilitycapabilities?（）

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel