A.Improve customer satisfaction ratesB.Improve the skil……

单项选择题Whatisthekeyobjectiveoftheplanphase？Selectexactly1answer（s）fromthefollowing：（）。

A.identify the activities involved in installing and configuring equipment at a customer’s site or sites
B.Describe the day-to-day activities required to support， manage， and monitor a newly implemented system
C.Assess current network readiness， site readiness， and operational readiness in preparation for designing a solution proposal
D.Gain an understanding of high-level business and technical requirement

单项选择题Whichoffollowingbestdescribescustomerbenefitsindeliveringnetworkreadinessassessmentservicesinplanphase？（）

A.improve its ability to achieve business goals by identifying and aligning advanced technologies with business requirements
B.improve its return on investment and speed migration by improve its ability to identify，understand， and plan for necessary changes in infrastructure or resource
C.ensure that key employees understand all of the implementation steps
D.reduce the amount of risk it is exposed to by using proven project management methodologies and risk mitigation strategies

单项选择题Whichofthesephasescomprisespost-projectsupportactivities：activitiesthathappenafteraprojectissuccessfullyimplementedandhandedoff？（）

A.Plan
B.Prepare
C.Operate
D.Implement

单项选择题InWhichofthesephasesareacustomer’sbusinessrequirementsidentifiedanddocumented？（）

A.plan
B.design
C.prepare
D.operate

单项选择题WhichbenefitcanbeobtainedbyusingtheCHANGEmanagementservicecomponentintheoperatephase？Selectexactly1answer（s）fromthefollowing：（）。

A.reduced operating costs， due to a consistent framework for making necessary changes in an efficient and accountable manner
B.greater accuracy， completeness， and timeliness of network configuration information
C.notification provided to interested parties regarding problems that have been identified， and a system that scales with customer requirements
D.improved system service quality and fewer disruptions