单项选择题

Conversation Two What will the operator do next

A．Make an official complaint.
B．Improve the menu of options.
C．Make a note of the man’s complaint.

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单项选择题What dose Richard Metcalf say about e-mail in Paragraph Two

A．It is not an appropriate channel for sending important information
B．It increases the amount of paperwork done in offices.
C．It is not popular with many secretaries.

单项选择题Which department would the man have spoken to if had chosen button two

A．Accounts and Billing.
B．General Enquiries.
C．Accounts and Service.

单项选择题What did the man learn from the video

A．Women are under more stress than men .
B．Women have more heart attacks than men .
C．Women who have heart attacks get less care than men .

单项选择题Why has the promise of the paperless office not come true in many offices

A．People write more memos than they used to.
B．Maybe secretaries keep paper copies of everything their bosses send and receive .
C．Many managers prefer to read their messages on paper .
D．Staff leave messagers lying around their offices.

单项选择题Tina: A group of us are going boeling on Tuesday night. Would you like to join usJoe : I really would , but unfortunately I have a tennis lesson.Tina : Oh, that’s too bad. _________Joe : Yes, for sure. Thanks for the offer.

A．How do you deal with that
B．Maybe another time then
C．When will you come back
D．Don’t you really like bowling