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单项选择题

In what way were the goods unloaded

A．By hand
B．Through shipment
C．By using hooks
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单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题31（）

A．timely
B．quickly
C．accurately
D．actively

单项选择题John Martin asked Mr. Shuttle worth, his sales representative in the area,

A．to see whether the workers handled the goods roughly when loading and unloading.
B．to pay Mrs. Brown a visit and see if he could solve the mystery of the scratched desks.
C．to check the internal goods and see if there was still packing material.

单项选择题30（）

A．Since
B．Though
C．However
D．If

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

多项选择题Deliveries sent by containers normally require

A．detailed marking and careful handling.
B．much less packing than those packed in crates.
C．transshipment and partial shipment.

单项选择题According to the speakers, what happened to the desks when they reached the customer

A．They were printed with warnings such as: USE NO HOOKS, HANDLE WITH CARE, etc.
B．They were carefully supervised by the work manager.
C．Serious scratches were found on the sides of almost all desks delivere

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题29（）

A．functions
B．arranges
C．organises
D．systematises

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order