第二篇

Attitude Towards New Technology Telecommunications is just one of the means by which people communicate and, such as, we need to look at telecommunications and any other communications technologies within the wider context of human communication activity. Early findings show that many people are uneasy and even fearful of information technology. They seldom use it or simply avoid it. To obtain this type of data we have spent time with individuals, watching how they communicate, where they get confused, what they don’t understand, and the many mistakes they make. You can do this type of research yourself in an informal way. Just watch someone at the desk next to you trying to use a phone or trying to fill in a form. What you will quickly notice about people on the phone is that they use very few of the buttons available on the keypad(键区) ,and they get quite anxious if they have to use any buttons outside their normal ones. Most will not use the instruction book, and those that do will not necessarily have a rewarding experience. Watch someone fill out a form, such as an application form or a tax form, and you will see a similar pattern of distressed behaviour. The simple fact we can all observe from how people use these ordinary instruments of everyday communication is how messy, uncertain and confusing the experience can be. From getting up in the morning until you go to bed at night, you can always encounter people getting confused over the use of new technology. Even watching television, which for many provides an antidote(解药) to the daily confusion, is itself filled with a kind of low level confusion. For example, if you ring people up five minutes after the evening news has finished and ask them what the news was about, many cannot remember, and those who do remember get some of it wrong. One of the reasons why this obvious confusion has gone unnoticed is that "communication As a word we associate with success, and therefore we expect the process to work effectively most of the time. To suggest otherwise is to. challenge one of our society’s most deeply held beliefs.

According to the passage, which of the following about the instruction book is true