单项选择题AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthattheirexpectationsarenotbeingmetonthisproblem.WhatistheIBMrecommendedproceduretoensurethattherequestishandledappropriately?()
A.Request to change the severity to 1
B.Request to speak to the Duty Manager
C.Request to escalate the problem to development
D.Request IBM to close the incident and reopen the incident with another call.