The BEST information to document when changing the refresh rate on the display is to include: （）

单项选择题Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? （）

A. Up to 16GB
B. Up to 32GB
C. Up to 1024GB
D. Up to 2048GB

单项选择题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）

A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.
B. Put the customer on hold just for a few minutes and join the conversation.
C. Forward the customer to another technician and join the conversation.
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

单项选择题Which of the following interfaces are typically supported on the input side of a KVM switch?（）

A. PS/2, VGA, USB
B. DB25, DB9, PS/2
C. PS/2, DB9, USB
D. PS/2, DB25, VGA

单项选择题Which of the following BEST describes the initial process of setting up a new operating system from a CD-ROM? （）

A. Format a partition, install device drivers, and install the operating system.
B. Create a partition, format the partition, and install the operating system.
C. Install the operating system, create a partition, and install device drivers.
D. Install the operating system, install device drivers, and create a partition.

单项选择题After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? （）

A. Install a larger fan near the hard drive to cool the system.
B. Clean the drive with compressed air and continue to use it.
C. Remove and replace the drive.
D. Apply more thermal compound and reseat the drive.