单项选择题

When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued，which of the followings should not be done？（）

A.Express appreciation for the order and identify it by the customer's order number or by date if the order is unnumbered.
B.Express regret that either all or some identified items cannot be shipped and state the reason.
C.Give a guarantee to the customer that the items will be shipped in time.
D.If one or more items have been discontinued，suggest an alternative for the customer.

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单项选择题In Canada，direct eye contacting is acceptable when you want to convey（）and（）.

A.interest；excitement
B.sincerity；excitement
C.interest；sincerity
D.excitement；happiness

单项选择题Japan in past were asked to focus on（）in order to avoid eye contact.

A.a speaker's neck
B.a speaker's eyes
C.a speaker's arm
D.a speaker's nose

单项选择题Eye contact is（）kept during British conversations,because people believe eye contact is a mark of rudeness.

A.never
B.seldom
C.always
D.sometimes

单项选择题When ordering products，you should provide clear and correct shipping instructions，which one you should not specify？（）

A.the method of shipment
B.the desired delivery date
C.the delivery address
D.the price of products

单项选择题Americans take direct eye contact as a sign of honesty and sincerity，although it（）.

A.should not be too intense
B.is seldom kept
C.is the way show their interest
D.may be seen as intrusive