An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. 
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）

多项选择题WhichtwofeaturesareaddedwhenupgradingfromIPCCExpressStandardtoEnhanced?（）

A.Agent Routing  
B.Historical Reporting  
C.Conditional Routing  
D.Prioritized Queueing  
E.Agent Queueing

单项选择题WhichfeatureisaddedwhenupgradingfromIPCCExpressEnhancedtoIPCCExpressPremium?（）

A.supervisory recording  
B.WrapUp timer  
C.sending e-mails  
D.keystroke macros  
E.text chat  

单项选择题WhichfeatureisaddedwhenupgradingfromIPCCExpressStandardtoEnhanced?（）

A.text chat  
B.Log Out/Not Ready reason codes 
C.WrapUp State  
D.WrapUp timer  
E.competency-based routing

单项选择题An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,  what product does this organization need for this capability?（）

A.IPCC Express Standard  
B.IPCC Express Enhanced  
C.IPCC Express Premium  
D.IPCC Enterprise  
E.IP IVR

多项选择题WhichtwoarefeaturesofIPCCExpressEnhanced?（）

A.IVR Port Recording  
B.HTTP Triggers  
C.Supervisory Silent Monitoring  
D.sending e-mails  
E.Database Integration  
F.keystroke macros