多项选择题

Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）

A.Macintosh workstation with Cisco IP Phone Agent
B.Linux workstation running CAD with IP Communicator
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G
D.Citrix Terminal running CAD with IP Communicator
E.Citrix Terminal with Cisco IP Phone Agent
F.Windows workstation running CAD with Media Termination option

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单项选择题An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?()

A.1
B.2
C.3
D.4
E.5

单项选择题WhatisthemaximumnumberofCTIportsforaCiscoUnifiedContactCenterExpress4.0Standarddeployment?（）

A.150
B.200
C.300
D.varies based on the number of expansion servers used
E.varies based on the number of applications configured

单项选择题WhenwouldtheCiscoSupervisorDesktopfailtoshowanagentthatisloggedin?（）

A.The agent is not ready.
B.The agent is not on a call.
C.The agent is an IP phone agent.
D.The agent is not in the team currently being viewed by the supervisor.

多项选择题IntheExpressionEditorpanelofCRSScriptEditor,whywouldyouusetheJavatab?（）

A.to execute a specified method of a Java class
B.to reference a variable or invoke a method of a custom Java Object
C.to pass variables between two different workflows
D.to create an object for the purpose of executing methods on a remote computer
E.to get a reference to the Contact and Session states
F.to allow for arguments to be passed to a specified method

单项选择题WhathappensifallCTIportsfortheconfiguredCTIPortGrouparebusywhenanewcallarrives?（）

A.Caller will receive network busy treatment.
B.Caller will receive ringing treatment.
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
D.An exception is raised, but the call is accepted and processed.
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow