单项选择题

A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

A. Verify full system functionality.
B. Document the findings, actions, and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system.

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单项选择题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）

A. The system has a fragmented hard drive.
B. The drive interface needs to be changed.
C. The user has too many documents on the hard drive.
D. The system page file has an issue.

单项选择题A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）

A. Right-click on the printer and select Properties
B. Double click on the printer icon
C. Right-click on the printer and select Set as Default
D. Right-click on the printer and select Open

单项选择题Which of the following would be the BEST resolution setting for an application that requires aminimum resolution of 1024 x 768?（）

A.SVGA
B.PAL
C.VGA
D.XGA

单项选择题A customer states their computer was fine until yesterday when they heard a pop noise and thecomputer stopped working. Which of the following components should the technician test FIRST（）

A. Main system board
B. Processor
C. Hard disk drive
D. Power supply

单项选择题Which of the following tools is an advanced option of the Windows XP backup tool（）.

A. Emergency Repair Disk
B. Recovery Console
C. Disk Probe
D. Automated System Recovery