单项选择题

A．By handB．Through shipmentC．By using hooksIn what way ……

In what way were the goods unloaded

A．By hand
B．Through shipment
C．By using hooks

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单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

单项选择题31（）

A．timely
B．quickly
C．accurately
D．actively

填空题E

单项选择题John Martin asked Mr. Shuttle worth, his sales representative in the area,

A．to see whether the workers handled the goods roughly when loading and unloading.
B．to pay Mrs. Brown a visit and see if he could solve the mystery of the scratched desks.
C．to check the internal goods and see if there was still packing material.

填空题12（）

填空题4（）

填空题8（）

单项选择题30（）

A．Since
B．Though
C．However
D．If

单项选择题A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

问答题A: What is important when... Entertaining clients ·Types of activities ·Costs of entertainment · · B: What is important when... Dealing with complaints from clients ·Offering an apology ·Suggesting a solution to the problem · · C: What is important when... Making a presentation ·Good organisation of information ·Language competence · ·