1. Skill to ask questions
1) be aware of the human nature:readiness to answer others’
questions regardless of （1）
2) start a conversation with some personal but unharmful questi ons
e.g. questions about one’s （2） job
questions about one’s activities in the （3）
3) be able to spot signals for further talk
2. Skill to （4） for answers
1) don’t shift from subject to subject
—sticking to the same subject:signs of（5）in conversation
2) listen to （6）of voice
—If people sound unenthusiastic, then change subject.
3) use eyes and ears
—steady your gaze while listening
3. Skill to laugh
Effects of laughter:
—ease people’s （7）
—help start （8）
4. Skill to part
1) importance: open up possibilities for future friendship or contact
2) ways:
—men: a smile, a （9）
—women: same as （10）now
—how to express pleasure in meeting someone