1. Skill to ask questions 　　1) be aware of the human nature:readiness to answer others’’ questions regardless of (1)________ 　　2) start a conversation with some personal but unharmful questions e.g. questions about one’’s (2)________ job questions about one’’s activities in the (3)________ 　　3) be able to spot signals for further talk 2. Skill to (4)________ for answers 　　1) don’’t shift from subject to subject ―sticking to the same subject: signs of (5)________ in conversation 　　2) listen to (6)________of voice ―If people sound unenthusiastic, then change subject. 　　3) use eyes and ears ―steady your gaze while listening 3. Skill to laugh 　　Effects of laughter: 　　ease people’’s (7)________ 　　―help start (8)________ 4. Skill to part 　　1) importance: open up possibilities for future friendship or contact 　　2) ways: 　　―men: a smile, a (9)________ 　　―women: same as (10)________ now 　　―how to express pleasure in meeting someone