1. Skill to ask questions
1) be aware of the human nature:readiness to answer others’’
questions regardless of (1)________
2) start a conversation with some personal but unharmful questions
e.g. questions about one’’s (2)________ job
questions about one’’s activities in the (3)________
3) be able to spot signals for further talk
2. Skill to (4)________ for answers
1) don’’t shift from subject to subject
―sticking to the same subject: signs of (5)________ in conversation
2) listen to (6)________of voice
―If people sound unenthusiastic, then change subject.
3) use eyes and ears
―steady your gaze while listening
3. Skill to laugh
Effects of laughter:
ease people’’s (7)________
―help start (8)________
4. Skill to part
1) importance: open up possibilities for future friendship or contact
2) ways:
―men: a smile, a (9)________
―women: same as (10)________ now
―how to express pleasure in meeting someone