单项选择题

A.The customer used their IBM Customer NumberB.The cust……

A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

A.The customer used their IBM Customer Number
B.The customer has activated their base warranty
C.The customer purchased Remote Technical Support Servicepac
D.The customer escalated the issue to the Duty Manager

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单项选择题Alargecustomerlocationworld-wideneedstoremotelyupdateUEFIFirmwareontheirsystems.WhichfunctionofIBMSystemDirectorwillhelpthiscustomer？（）

A.Automation Manager
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单项选择题AcustomerisinvolvedinanIBMcriticalsituation（CritSit）.ThecustomerrecentlyinstallediDATAPIex.ThebusinesspartnerhasbeenassessedasignificantpenaltybyIBM.WhichofthefollowingisthereasonforthisactionbyIBM？（）

A.The business partner was required to perform a TDA and failed to do so
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D.The business partner failed to sell Remote Technical Support （RTS）

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A.Visual Media Key （VMK）
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C.Remote Supervisor Adapter （RSA II）
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A.Light Path Diagnostics
B.Remote Presence
C.Integrated Management Module （IMM）
D.Advanced Management Module （AMM）