A.Erlang B B.Erlang C C.AHT * BHCA D.VG ports + CTI por……

单项选择题HowdoestheCRSServerknowthatithasreceivedanASR-enabledcontact?（）

A.The workflow has ASR steps in it. 
B.The contact is on an ASR Dialogue Group channel. 
C.The contact is on a JTAPI Call Control Group channel. 
D.The contact is on a Cisco Media Dialogue Group channel.

多项选择题WhattwothingshappenwhentheCRSPublisherDatabaseonanHRDBexpansionserverfails?（）

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.

多项选择题WhattwosituationspreventthesupervisorfromsilentlymonitoringthephoneconversationofanagentinIPCCExpressEnhanced?（）

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

单项选择题TheJTAPIprovideristheIPaddressofthe（）.

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server

单项选择题HowdoyoudebuganapplicationwithanAcceptstep?（）

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow