A．被投诉的事由B．调查核实的过程C．基本事实与证据D．责任及处理意见《旅游投诉暂行规定》规定，被投诉者应在接……

问答题Write a note of about 50 - 60 words based on the following situation: Your friend, Mary, asked you to borrow a book from the library on American foreign policy. You have tried but failed to find it. Write her a note, making an apology to her and promising her to borrow one from your classmates. Marks will be awarded for content, organization, language and appropriateness.

问答题Write a note of about 50-60 words based on the following situation: You are a tenant and have rented an apartment from Mr. Smith, but you have unintentionally damaged the chest in the bedroom. Write a note to your landlord to make an apology. Marks will be awarded for content, organization, language and appropriateness.

多项选择题世界遗产保护范围，按照其总体规划分为（），分区进行保护．

A．核心区
B．保护区
C．外围保护区
D．开放区

多项选择题世界遗产保护坚持（）的原则．

A．有效保护
B．统一管理
C．科学规划
D．永续利用

未分类题What was the possible reason for the shuttle disaster?A．Columbia could not survive reentry.B．A block of foam damaged a wing.C．The aircraft disintegrated in the sky.D．The external tank was made of reinforced carbon.

未分类题____ disagree on whether the cheerleaders are entertaining or just an irritating distraction.A．SpectatorsB．AthletesC．FansD．Cheerleader choreographers

多项选择题旅游行业诚信经营公开承诺制度的内容主要包括（）。

A．旅游行业诚信经营监理制度
B．旅游行业失信惩戒制度
C．旅游行业失信复议制度
D．旅游行业诚信档案

单项选择题How am I expected to conjure（）a meal for my friends with almost nothing in the fridge in half an hour？

A．in
B．up
C．with
D．out