A.Start > Control Panel > System > Advanced tab > Start……

单项选择题WhichofthefollowingshouldatechnicianinstructausertodotoinitiateRemoteAssistanceforauserrunningWindowsXPProfessional？（）

A.Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
B.Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
C.Run Remote Desktop Connection > Select Connect to User Enter the IP address
D.Start > Programs > Administrative Tools > Remote Assistance

单项选择题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

A.Configuring the Windows Firewall exceptions.
B.Using Windows Messenger.
C.Configuring My Network Places.
D.Using Internet Explorer.

单项选择题AuserreportsthatittakesalongtimetobootupinWindowsXPandthattherearealotoficonsappearingintherightlowersideoftheTaskBar.Whichofthefollowingtoolscanbeusedtominimizestartuptime？（）

A.MSCONFIG
B.SCANDISK
C.DEBUG
D.DEFRAG

单项选择题Aninternaluserhasdeletedafilenamed，pagefile.sysandisconcernedthisdeletionmayaffectthecomputer.Theusershouldbeinstructedto：（）

A.reboot the computer because Windows automatically generates a new page file.
B.add a new hard drive， format the drive and install Windows.
C.back up all data， reboot the computer and notify a desktop technician.
D.reformat the hard drive and reinstall Windows.

单项选择题AutomaticUpdatesshouldbeperformedtoensurethatthecomputerhasthelatest：（）

A.anti-virus definition file.
B.drivers installed.
C.release of the operating system.
D.security and software patches.