单项选择题

Whenwillaskills-basedCSQthatrequiresaskillcompetencyoff……

When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）

A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS

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热门试题

单项选择题WhathappenswhentheCRSEnginefailsinaHigh-AvailabilityCRSdeployment?（）

A.All activities fail over without any loss of data or dropping any calls.
B.All current agent calls are dropped.
C.All callers on active CTI ports are dropped.
D.The standby CRS Engine starts, processing new calls immediately.

单项选择题HowmanyCallManagerclusterscananIPCCExpressclusterwithHighAvailabilitycommunicatewith?（）

A.1
B.2
C.Depends upon the number of agents
D.Depends upon the locations of the CallManager clusters
E.Depends upon how many nodes are in the CallManager clusters

单项选择题An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）

A.1
B.2
C.3
D.4
E.5

单项选择题WheninstallingtheCRSsoftwareontwoormorenodesinthesamecluster,howdoyouknowitissafetostartinstallingthenextnode?（）

A.Wait until the node is completely installed to start installation on the next one.
B.After you insert Disk 2.
C.A dialog box, "It is now safe to start installing the next node," appears during the installation.
D.After Windows OS is installed on the first node.

多项选择题WhichthreearecoreserversoftwarecomponentsforIPCCExpress?（）

A.CRS Engine
B.recording
C.Cisco Agent Desktop
D.monitoring
E.Cisco Supervisor Desktop