A. customer careB. conferencingC. messagingD. teleprese……

单项选择题Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）

A. ip communications
B. conferencing
C. customer care
D. telepresence
E. messaging

多项选择题Which two Internet Protocol (IP) telephony devices are best categorized as infrastructurecomponents?（）

A. Call management software
B. Media Convergence Servers (MCSs)
C. Voice gateways
D. IP telephones

多项选择题Small businesses face unique customer challenges, which three challenges are small businesseslooking to overcome?（）

A. technical staffing
B. data center deployments
C. employee training
D. cost containment
E. operational efficiency
F. customer responsiveness

单项选择题What feature does the Partner E-Learning Connection provide?（）

A. Lists of training-partner class offerings
B. Hosted website that partners use to deliver e-learning to customers
C. Full versions of all Cisco technical-level classes
D. Flexibility, web-based knowledge and learning
E. Live instructor-led, web-based classes

单项选择题Which network technology addresses these customer business needs: shrinking budgets and ITstaffs, more complex networks, and an increased need for network security?（）

A. Optical network
B. Storage-area network (SAN)
C. Content delivery network (CDN)
D. Network management