单项选择题

A.CallManager Call Control Group B.CRS CTI Route Point ……

In CRS Administration, when you add a JTAPI Call Control Group, what is created on the Cisco CallManager?（）

A.CallManager Call Control Group
B.CRS CTI Route Point
C.CRS JTAPI User
D.CTI ports
E.CRS Call Control Group
F.CTI Route Points and directory numbers

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多项选择题TheCRSInstallerisusedtoperformwhichfunctions?（）

A.install CRS software
B.back up CRS data
C.repair a CRS installation
D.back up CallManager data
E.remove a CRS installation (uninstall)
F.activate CRS components

单项选择题HowmanylanguagescanbeinstalledfortheCiscoAgentDesktop(CAD)andtheCiscoSupervisorDesktop（）.

A.one language for both the CAD and the CSD
B.one language for the CAD and a different language for the CSD
C.two languages for the CAD and one language for the CSD
D.two languages for both the CAD and the CSD