A.Premium only B.Enhanced and Premium only C.Standard, ……

单项选择题WhichsetupprocedurebeginsontheCiscoCRSserverimmediatelyafterCiscoCRS4.5iscompletelyinstalled?（）

A.Cisco Unified CallManager cluster setup  
B.SQL 2K server setup  
C.Cisco CRS server setup  
D.Cisco CRS cluster setup

多项选择题WhichtwoitemsdoestheCiscoCRS4.5Installeralwaysinstallonthesystem?（）

A.Cisco Unified CallManager  
B.Cisco Unified CallManager BARS Utility  
C.Java plug-in  
D.SQL 2K Server 

多项选择题WhichthreefeaturesaresupportedinalicenseforCiscoUnifiedContactCenterExpressEnhanced?（）

A.database integration  
B.prompt and collect  
C.VoiceXML  
D.opening and parsing HTTP and XML documents  
E.PQ  
F.E-mail Queuing 

单项选择题WhichagentwillbeselectedwhentheResourceSelectionCriteriaissettocircularrouting?（）

A.the agent who has been in the Available state for the longest amount of time  
B.the next available agent with the highest priority, as determined by the agent order in the Resources list
C.the next available agent, based on the last agent selected and the agent order in the Resources list  
D.the agent assigned to the selected Resource Group and is thus qualified to be selected

多项选择题WhichthreepiecesofinformationareavailablefromtheCiscoCRS4.0ControlCenter?（）

A.System Parameters Configuration  
B.Cisco Unified CallManager Cluster Status  
C.Date, Time, and Reason of Last Failure  
D.Cisco CRS License Information  
E.Cisco CRS Datastore Replication Status  
F.Cisco CRS Component Activation