单项选择题

A.Erlang B B.Erlang C C.AHT * BHCA D.VG ports + IVR por……

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

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热门试题

单项选择题Inadditiontowritinginformationtoatracefile,theCiscoCRSSystemsendsstandardeventloggingmessagestoasyslogserverthroughwhichservice?（）

A.SNMP Trap
B.Alarm
C.CDP
D.Win32

多项选择题CiscoWorksIPTelephonyEnvironmentMonitor(ITEM)provideswhattwoserviceabilitycapabilities?（）

A.Tool to collect syslog messages from multiple sources
B.User Tracking to track IP telephones
C.Diagnostic trace tools to analyze connectivity
D.Monitoring of Cisco voice elements
E.Problem alerts for operations personnel

单项选择题WhatallowsyoutomonitorthesystemperformanceoftheCiscoCRSSystem(CPU,memory,etc.)?（）

A.Cisco Desktop Administrator
B.Cisco Supervisor Desktop
C.Microsoft Windows 2000 Performance Monitoring
D.CRS Application Administration
E.CRS Application Editor

单项选择题WhatissuesnotificationmessagesforCRSengineerrors?（）

A.SNMP Trap
B.Alarm
C.CDP
D.syslog

多项选择题Bywhichwaysdoesremotemonitoringallowthemonitoredcalltobeselected?（）

A.Agent Name
B.Agent Extension
C.application ID
D.Media Group ID
E.CSQ ID