单项选择题

AsystemadministratoriscurrentlyworkingonaproblemwithIBM……

A system administrator is currently working on a problem with IBM Support. The administrator feels that their expectations are not being met on this problem. What is the IBM recommended procedure to ensure that the request is handled appropriately？（）

A.Request to change the severity to 1
B.Request to speak to the Duty Manager
C.Request to escalate the problem to development
D.Request IBM to close the incident and reopen the incident with another call.

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