A postcard reminding a customer that it’s time for a furnace checkup and offering a discount is an exam example of customer contact.

判断题A neutral-news message is a type of message to which the receiver’s reaction will be neither positive nor negative.

判断题In business report，the information that you collect and will analyze to determine conclusions is called data.

单项选择题The seventh day of the seventh lunar month is the only Chinese festival devoted（）love in the Lunar calendar.

A.at
B.to
C.in
D.on

判断题A bar graph compares one or more quantities at a set period in time.（）

判断题A group of factory workers who rotate jobs and who handle their own work assignments are an example of a self-directed work team.（）

判断题As a listener，asking questions is one way to ensure feedback.

单项选择题I’d rather you （）Professor Wang’s lecture next week.

A.attended
B.would
C.attend
D.will attend

单项选择题That doctor （）in children’s illnesses.

A.practices
B.specializes
C.works
D.labors

单项选择题Your pen is the same （）mine.

A.to
B.with
C.as
D.by

单项选择题It is essential that you （）on time.

A.be
B.are
C.were
D.being

单项选择题It is （）biggest store at our twon.

A.the
B.an
C./
D.a

单项选择题If （）into fire，paper will burn.

A.throwing
B.to throw
C.threw
D.thrown

单项选择题I shall go there tomorrow （）I’m too busy.

A.when
B.unless
C.until
D.if

单项选择题It is （）that she will win the prize.

A.likely
B.lovely
C.lively
D.lonely

单项选择题Can you （）me a few minutes？

A.spend
B.take
C.spare
D.cost