单项选择题

A. Ask the customer permission to put them on hold and ……

While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）

A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.
B. Put the customer on hold just for a few minutes and join the conversation.
C. Forward the customer to another technician and join the conversation.
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

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单项选择题Which of the following interfaces are typically supported on the input side of a KVM switch?（）

A. PS/2, VGA, USB
B. DB25, DB9, PS/2
C. PS/2, DB9, USB
D. PS/2, DB25, VGA

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A. Format a partition, install device drivers, and install the operating system.
B. Create a partition, format the partition, and install the operating system.
C. Install the operating system, create a partition, and install device drivers.
D. Install the operating system, install device drivers, and create a partition.

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A. Install a larger fan near the hard drive to cool the system.
B. Clean the drive with compressed air and continue to use it.
C. Remove and replace the drive.
D. Apply more thermal compound and reseat the drive.

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A. Press the F8 Key
B. Press the F3 Key
C. Press the F2 Key
D. Press the F6 Key

单项选择题A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? （）

A. Wear a back brace when lifting and carrying the CRTs to the storage room.
B. Wear anti-static wrist straps to prevent ESD in the new monitors.
C. Recycle the monitors after removing the capacitors for use in other monitors.
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.