A.Agent Routing B.Historical Reporting C.Conditional Ro……

单项选择题WhichfeatureisaddedwhenupgradingfromIPCCExpressEnhancedtoIPCCExpressPremium?（）

A.supervisory recording  
B.WrapUp timer  
C.sending e-mails  
D.keystroke macros  
E.text chat  

单项选择题WhichfeatureisaddedwhenupgradingfromIPCCExpressStandardtoEnhanced?（）

A.text chat  
B.Log Out/Not Ready reason codes 
C.WrapUp State  
D.WrapUp timer  
E.competency-based routing

单项选择题An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,  what product does this organization need for this capability?（）

A.IPCC Express Standard  
B.IPCC Express Enhanced  
C.IPCC Express Premium  
D.IPCC Enterprise  
E.IP IVR

多项选择题WhichtwoarefeaturesofIPCCExpressEnhanced?（）

A.IVR Port Recording  
B.HTTP Triggers  
C.Supervisory Silent Monitoring  
D.sending e-mails  
E.Database Integration  
F.keystroke macros 

多项选择题WhichtwoofthefollowingarevalidCRSdeploymentscenarios?（）

A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server  
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option  
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit  
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform