A.improve the skill sets of its staff membersB.increase……

单项选择题Whichofthefollowingbestdescribethecustomerbenefitsofchangemanagementintheoperatephase？Selectexactly1answer（s）fromthefollowing：（）。

A.reduce unnecessary disruption， delays， rework， and other problems by establishing test cases for use in verifying that the system meets operational， functional， and interface requirements
B.improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C.reduce operating costs and limit change-related incidents by providing a consistent and efficient set of processes
D.improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions， as well as reduce deployment costs by analyzing gaps early in the planning process to determine what is needed to support the system

单项选择题Whichisthemostaccuratestatementregardingthebusinessrequirementsdevelopmentservicecomponentinthepreparephase.Selectexactly1answer（s）fromthefollowing：（）。

A.Determine the appropriate cooling temperature for a customers server room
B.Analyze the customers business requirements for a proposed solution
C.Analyze a customers ongoing operational requirements
D.Identify a customers technology requirements

单项选择题Whichofthefollowingbestdescribethecustomerbenefitofcreatingasystemsacceptancetestplaninthedesignphase？（）

A.Reduce unnecessary disruption， delay，rework， and other problems by establishing test cases for use in verifying that the systems meets operational， functional， and interface requirements
B.Improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C.Reduce operating costs and limit charge-related incidents by providing a consistent and efficient set of processes
D.Improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions， as well as reduce deployment costs by analyzing gaps in early in the planning process to determine whet is needed to support the systems

多项选择题Whichthreeservicecomponentsareintheoperatephase？（）

A.System Monitoring
B.Operations Implementation
C.Incident and Problem Management
D.Change Management
E.Operations Plan
F.Project Close Out

单项选择题Conductingaprojectkick-offintheplanphaseprovideswhichofthefollowingcustomerbenefits？Selectexactly1answer（s）fromthefollowing：（）。

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities， as well as milestone dates