Customer: Excuse me, sir. Clerk: ______. Customer: I'd like to cash a check. Would you please tell me which window should I go to? Clerk: You can cash checks over there at window 6.
A.What? Can I help you?
B.Yes, may I help you?
C.It's all right.
D.It doesn't matter.
A.A.What?
B.Yes,
C.It's
D.
D.It
【参考答案】
B
解析:顾客要求服务,空白处是店员的回答。A不太礼貌;C,D把顾客的Excuse me,sir错当作'请求原谅'来回答;只有Yes, may I help you?正确。